EXCHANGES & RETURNS

RETURN POLICY

Please follow the return instructions before returning items:

1. To ensure for a return, your item is required to be unworn, unwashed and undamaged. It must also be in the original packaging when you received it.
2. Return time Frames: We will accept returns for full refund within 14 days from the delivery date. Please note that we are providing an extended return window of 30-days for all orders during this special time. If you have any concern about returning your products, please feel free to reach out to our customer service team.
3. Please be careful of makeup, deodorant, perfume rubbing off on items.
4. Please retain your tracking number or postage proof of your return package for the convenience of tracing and getting a refund. UPPERLETIC will not be responsible for loss or damage in transit or handling.

Notice: Returns must be received within 45 days from shipping date. UPPERLETIC will reserve the rights to refuse a refund if your returns shipping time is over 45 days limit.

TO DO A RETURN

Please refer to the Return Policy to make sure that your return is eligible for a return, then contact our customer service via support@madisonbrandnyc.com to make a return.

TO DO A EXCHANGE

We do not provide pre-paid shipping label. Clients are required to be responsible for the return shipping and retaining the return tracking number. UPPERLETIC will not be responsible for loss or damage during in transit or handling.

Please complete your exchange request when booking the return if you would like to make an exchange of order.

Please allow 2-3 business days for us to process your exchange request.

RETURN SHIPPING CHARGES

We do not provide pre-paid shipping label. Clients are required to be responsible for the return shipping. Shipping charges will not be reimbursed. And UPPERLETIC will also not reimburse for any amount you paid in shipping charges for the initial delivery of the merchandise.

REFUNDS

Refunds will be issued in the original form of payment used to place the order.

It will takes us 2-3 business days to process your returns when it reaches our facility. You will receive a refund confirmation email once your refund is issued by us.

Please note that refunds can take several business days to reflect on your credit card account which is depending on your financial institution. Normally, it takes about 2-5 business days to process a refund into your original payment method.