SHIPPING & DELIVERY

TRACKING YOUR ORDER

We will send a confirmation E-mail to your account associated E-mail once the order is submitted successfully. And you will also receive a shipping e-mail with tracking information when your order is shipped out. Please allow 48-72 hours for the tracking number to activate.

WEEKENDS

Please remember that delivery time does not include weekends or holidays.

PO BOX ADDRESS AND APO ADDRESS

We ship to APO/FPO and P.O. Boxes with USPS service. Please note that the delivery time to APO/FPO and P.O. Boxes may take longer than standard ground shipping.

TRACKING SAYS IT WAS DELIVERED BUT I DO NOT HAVE MY PACKAGE

If the tracking information for your package says delivered and you have not received it, please contact the local courier to check it first. If the order has still not been found, please email us at support@madisonbrandnyc.com and we will assist you as soon as possible.

INCORRECT OR DAMAGED MECHANDISE

If you are sent by incorrect or damaged merchandise, please contact our customer service via support@madisonbrandnyc.com. Please include your order number and pictures of the received items as well as the code on the tag of the items you received. We will try our best to sort this out. Please note that loose or excess threads and irregular prints are not considered faults as these are often natural results of the manufacturing process. Actual colors may vary causing by the difference in screen resolution, which could not be considered as faulty of the merchandise.

LOST PACKAGE

If your order is lost during transit or delivered on wrong address, please email our customer service and we will assist you as soon as possible. However, if the order is successfully delivered on correct address according to shipping carrier confirmation, we will be not responsible for the lost.